Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Castle Wear. This Shipping Policy explains how CASTLE WEAR INC processes, dispatches, and delivers orders placed through castlewear.shop. Our goal is to provide a reliable, transparent, and efficient delivery experience for every customer.

1. Company Information

This website is owned and operated by:

CASTLE WEAR INC

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

Website:
castlewear.shop

Customer Support:
Email: payment@castlewear.shop

Phone: +1 4792352419

2. Order Processing

Orders begin processing after payment has been successfully authorized.

Standard Processing Time:
1–3 business days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During promotional campaigns, holiday periods, or unusually high order volumes, processing times may be extended. If significant delays occur, we will notify affected customers whenever possible.

3. Shipping Methods

We work with reliable shipping partners to deliver orders safely and efficiently.

The shipping methods available for your order may vary depending on:

• Delivery destination;

• Package size and weight;

• Available carrier services.

Available delivery options will be displayed during checkout where applicable.

4. Delivery Estimates

Delivery times begin after your order has been dispatched.

Estimated delivery periods vary according to destination and shipping service.

Delivery estimates are provided for reference only and are not guaranteed, as delivery may be affected by circumstances beyond our control, including:

• Weather conditions;

• Transportation disruptions;

• Customs inspections;

• Carrier operational delays;

• National holidays.

5. Shipping Charges

Shipping costs are calculated during checkout based on factors such as:

• Delivery location;

• Shipping method selected;

• Package weight and dimensions;

• Order value where applicable.

The final shipping charge will be clearly displayed before you complete your purchase.

6. Order Confirmation and Tracking

After placing an order, you will receive an email confirming that your order has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email.

When tracking services are available, tracking information will be included in the dispatch confirmation email so you can monitor your shipment.

7. Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

• Recipient name;

• Delivery address;

• Postal code;

• Contact email;

• Telephone number.

CASTLE WEAR INC cannot be responsible for delays, additional shipping charges, or unsuccessful deliveries resulting from incorrect or incomplete information supplied by the customer.

8. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other government charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by local customs authorities.

9. Lost, Delayed or Damaged Shipments

If your order has not arrived within the expected delivery timeframe, or if your package arrives damaged, please contact our Customer Support Team as soon as possible.

When contacting us, please include:

• Order number;

• Full name;

• Email address used for the purchase;

• Description of the issue;

• Photographs of the package and product if damage has occurred.

We will work with the shipping carrier to investigate the matter and provide an appropriate resolution.

10. Incorrect Deliveries

If you receive an item that is different from what you ordered, please notify us promptly after delivery.

Our Customer Support Team will review the issue and provide instructions for returning or exchanging the item in accordance with our Returns & Exchanges Policy.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

CASTLE WEAR INC

Website:
castlewear.shop

Email:
payment@castlewear.shop

Phone:
+1 4792352419

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

At Castle Wear, we are committed to providing efficient order fulfillment, transparent shipping information, and responsive customer support. We continuously work to ensure that every order is processed with care and delivered as smoothly and securely as possible.