Payment Policy

Effective Date: July 28, 2026

Welcome to Castle Wear. This Payment Policy explains how payments are processed for purchases made through castlewear.shop. Our objective is to provide customers with a secure, transparent, and reliable payment experience while protecting personal and financial information.

1. Company Information

This website is operated by:

CASTLE WEAR INC

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

Website:
castlewear.shop

Customer Support

Email: payment@castlewear.shop

Phone: +1 4792352419

2. Accepted Payment Methods

We accept secure payment methods made available during the checkout process.

Depending on your location, available payment options may include:

• Major credit cards

• Major debit cards

• Digital payment methods supported by our payment partners

The payment methods displayed during checkout represent the options currently available for your order.

3. Payment Authorization

When an order is placed:

1. Your payment information is securely submitted through our payment provider.

2. The payment is reviewed and authorized.

3. Once authorization is successful, an order confirmation is generated.

4. Your order enters our fulfillment process.

Orders will not be processed until payment authorization has been successfully completed.

4. Payment Security

Protecting customer payment information is one of our highest priorities.

To help ensure secure transactions:

• All payment information is transmitted using encrypted connections.

• Payments are processed by authorized third-party payment service providers.

• CASTLE WEAR INC does not store complete credit card or debit card numbers, CVV codes, or other sensitive payment credentials on its website or servers.

5. Pricing

All product prices displayed on castlewear.shop are presented before checkout.

Before confirming payment, customers can review:

• Product prices;

• Applicable shipping charges;

• Discounts or promotional savings (if applicable);

• Total order amount.

The final amount charged will be clearly displayed before payment is completed.

6. Currency

The currency displayed during checkout will depend on your selected region and the payment options available.

Any applicable currency conversion performed by your financial institution is outside the control of CASTLE WEAR INC.

7. Failed or Declined Payments

A payment may be declined for various reasons, including:

• Incorrect payment details;

• Insufficient funds;

• Expired payment card;

• Bank security verification;

• Fraud prevention measures.

If your payment is unsuccessful, please verify your payment information or contact your bank or payment provider before attempting the transaction again.

8. Fraud Prevention

To help protect our customers and business from fraudulent activity, certain transactions may undergo additional verification.

We reserve the right to:

• Delay processing while payment verification is completed;

• Request additional information when necessary;

• Cancel orders that cannot be verified or appear to involve unauthorized or fraudulent activity.

If an order is cancelled after payment has been captured, any approved refund will be issued to the original payment method.

9. Refunds

Approved refunds will be processed using the same payment method originally used for the purchase whenever possible.

The time required for refunded funds to appear in your account depends on your bank, card issuer, or payment provider.

Please refer to our Refund Policy and Returns & Exchanges Policy for additional information regarding refund eligibility.

10. Taxes

Where applicable, taxes may be calculated and displayed during checkout in accordance with the shipping destination and applicable legal requirements.

Customers are responsible for any customs duties, import taxes, or other government charges that may apply to international shipments unless otherwise stated during checkout.

11. Contact Us

If you have any questions regarding payments or billing, please contact us:

CASTLE WEAR INC

Website:
castlewear.shop

Email:
payment@castlewear.shop

Phone:
+1 4792352419

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

At Castle Wear, we are committed to providing secure payment processing, transparent billing practices, and dependable customer support. By using trusted payment partners and maintaining clear payment procedures, we strive to ensure every transaction is completed safely and with confidence.