Frequently Asked Questions (FAQ)

Effective Date: July 28, 2026

Welcome to the Castle Wear Help Center. Below are answers to some of the most common questions about our jewelry collections, ordering process, payments, shipping, and returns.

If you need additional assistance, our Customer Support Team is always happy to help.

General Questions

What is Castle Wear?

Castle Wear is an online jewelry store operated by CASTLE WEAR INC. We offer a curated selection of fashion jewelry designed for everyday wear, gifting, and special occasions, with a focus on quality, style, and customer satisfaction.

Where is Castle Wear located?

Our registered business address is:

CASTLE WEAR INC
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

How can I contact customer support?

You can reach us through:

Email: payment@castlewear.shop

Phone: +1 4792352419

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)

We aim to reply to all enquiries within 1 business day.

Orders

How do I place an order?

Simply browse our jewelry collection, select your preferred items, add them to your shopping cart, and complete the secure checkout process by entering your shipping and payment information.

Will I receive an order confirmation?

Yes.

After your payment has been successfully authorized, you will receive an order confirmation email containing your order details.

Can I modify or cancel my order?

If your order has not yet entered the fulfillment process, we will do our best to accommodate your request.

Please contact our Customer Support Team as soon as possible after placing your order.

Products

What products do you sell?

Castle Wear specializes in fashion jewelry, including:

• Necklaces

• Earrings

• Rings

• Bracelets

• Pendants

• Jewelry gift items and accessories

Our product selection is updated regularly.

Will the jewelry look exactly like the product photos?

We make every effort to display our products accurately.

However, slight differences in color, finish, or appearance may occur due to lighting, photography, screen settings, or manufacturing variations.

Is product information accurate?

Yes.

Each product page includes detailed descriptions, sizing or dimensions where applicable, materials, and images to help you make an informed purchase.

Payments

Which payment methods do you accept?

We accept secure payment methods offered during checkout, including major credit and debit cards and other payment options supported by our payment providers.

Available methods may vary depending on your location.

Is my payment information secure?

Yes.

Your payment is processed through trusted third-party payment providers using encrypted technology.

CASTLE WEAR INC does not store complete payment card information.

Shipping

When will my order be shipped?

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

How can I track my order?

If tracking is available for your shipment, a shipping confirmation email containing tracking information will be sent once your order has been dispatched.

What if my package is delayed?

Delivery times may occasionally be affected by weather, customs clearance, carrier operations, or other unexpected circumstances.

If your package has not arrived within the estimated timeframe, please contact our support team for assistance.

Returns & Refunds

Can I return my jewelry?

Yes.

Eligible items may be returned within the period specified in our Returns & Exchanges Policy, provided they meet the applicable return conditions.

When will my refund be processed?

Once your returned item has been received and approved, your refund will be issued to your original payment method.

The time required for the funds to appear depends on your bank or payment provider.

What should I do if I receive a damaged or incorrect item?

Please contact us promptly after delivery.

To help us resolve the issue efficiently, include your order number and clear photographs of the item and its packaging.

Customer Support

I couldn’t find the answer to my question. What should I do?

Our Customer Support Team is available to help with any questions before or after your purchase.

Please contact us using the information below.

Contact Information

CASTLE WEAR INC

Website:
castlewear.shop

Email:
payment@castlewear.shop

Phone:
+1 4792352419

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

Thank you for choosing Castle Wear. We are committed to providing high-quality jewelry, secure online shopping, transparent policies, and dependable customer support. Your satisfaction and confidence are at the heart of everything we do.