Privacy Policy

Effective Date: July 28, 2026

Welcome to Castle Wear. At CASTLE WEAR INC, we are committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit castlewear.shop, create an account, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

This website is owned and operated by:

CASTLE WEAR INC

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

Website:
castlewear.shop

Customer Support Email:
payment@castlewear.shop

Telephone:
+1 4792352419

2. Information We Collect

We may collect information directly from you as well as certain technical information automatically when you use our website.

Information You Provide

Depending on your interaction with our website, we may collect:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Order details and purchase history;

• Customer support communications;

• Any information you voluntarily provide.

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address;

• Browser type and version;

• Device information;

• Operating system;

• Pages visited;

• Date and time of access;

• Referring website;

• Cookie identifiers and website usage data.

3. How We Use Your Information

Your information may be used to:

• Process and fulfil your orders;

• Verify and authorize payments;

• Arrange shipping and delivery;

• Provide customer service and respond to enquiries;

• Process returns, exchanges, and refunds;

• Improve our products, services, and website performance;

• Detect and prevent fraud or unauthorized transactions;

• Comply with legal, regulatory, and accounting obligations.

We process personal information only where there is an appropriate legal basis under applicable laws.

4. Payment Information

Payments made through castlewear.shop are securely processed by authorized third-party payment service providers.

For your protection:

• We do not store complete payment card numbers or security codes.

• Payment providers are responsible for processing payment information using appropriate security standards.

5. Sharing Your Information

We may share your personal information only when necessary to operate our business and provide our services.

Trusted third parties may include:

• Payment processing providers;

• Shipping and logistics companies;

• Website hosting providers;

• Customer support service providers;

• Technology and analytics providers.

These service providers are permitted to use your information only for the services they perform on our behalf.

We do not sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate essential website functions;

• Remember your preferences;

• Improve website performance;

• Analyze visitor behavior;

• Enhance website security.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the website.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against:

• Unauthorized access;

• Accidental loss;

• Misuse;

• Alteration;

• Unauthorized disclosure.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions;

• Provide customer support;

• Maintain business records;

• Meet legal and regulatory obligations;

• Resolve disputes and enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information;

• Correct inaccurate or incomplete information;

• Request deletion of eligible personal information;

• Request restriction of certain processing activities;

• Object to certain uses of your personal information;

• Request a portable copy of your personal data where applicable.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

CASTLE WEAR INC is not responsible for the content, security, or privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements.

The latest version will always be available on this page together with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

CASTLE WEAR INC

Email:
payment@castlewear.shop

Phone:
+1 4792352419

Website:
castlewear.shop

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

At Castle Wear, we are committed to protecting your personal information and maintaining a secure online shopping environment. We continuously review our privacy practices to ensure transparency, accountability, and compliance with applicable data protection laws while providing customers with a safe and trustworthy shopping experience.