Returns & Exchanges Policy

Effective Date: July 28, 2026

At Castle Wear, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, this Returns & Exchanges Policy explains the requirements and procedures for requesting a return or exchange for eligible products purchased through castlewear.shop.

1. Company Information

This website is owned and operated by:

CASTLE WEAR INC

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

Website:
castlewear.shop

Customer Support:
Email: payment@castlewear.shop
Phone: +1 4792352419

2. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Be returned with the original packaging whenever possible.

• Include all accessories or components originally supplied.

• Be accompanied by proof of purchase or the order number.

Items that do not meet these requirements may not qualify for a refund or exchange.

3. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

• Personalized or custom-made jewelry.

• Earrings that have been worn or have had their hygiene packaging opened.

• Gift cards or digital products.

• Items showing signs of misuse, accidental damage, or normal wear after delivery.

These exclusions do not affect your statutory consumer rights.

4. How to Request a Return

Before sending any product back, please contact our Customer Support Team.

Please provide:

• Your full name.

• Order number.

• Email address used when placing the order.

• Reason for the return.

• Photos of the product if it is damaged, defective, or incorrect.

After reviewing your request, we will provide detailed return instructions.

Returns sent without prior authorization may experience delays in processing.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect product was delivered.

• The item arrived damaged or defective.

• The return is required due to an error on our part.

We recommend using a shipping service that provides tracking and proof of delivery, as customers remain responsible for returned parcels until they are received by us.

6. Exchanges

If you would like to exchange an item for another product or style, please contact us within the return period.

Exchanges are subject to:

• Product availability.

• Compliance with the return eligibility requirements.

• Inspection of the returned item.

If a replacement item is unavailable, we may offer an alternative solution or process a refund where appropriate.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please notify us promptly.

To help us resolve the issue efficiently, please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product and its packaging.

Our support team will review your request and provide an appropriate resolution as quickly as possible.

8. Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method used for the purchase.

• Processing times may vary depending on your payment provider or financial institution.

• Original shipping charges are generally non-refundable unless the return is due to our error or where required by applicable law.

9. Late or Missing Refunds

If you have not received your refund after approval:

1. Check your bank or card account.

2. Contact your card issuer or payment provider, as additional processing time may be required.

3. If you still need assistance, please contact our Customer Support Team.

10. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

CASTLE WEAR INC

Website:
castlewear.shop

Email:
payment@castlewear.shop

Phone:
+1 4792352419

Registered Address:
1911 11TH ST SUITE 107
BOULDER, CO 80302
United States

At Castle Wear, we are committed to providing fair, transparent, and efficient after-sales service. Our goal is to ensure that every customer can shop with confidence, knowing that returns, exchanges, and customer support are handled professionally and in accordance with applicable consumer protection standards.